1、Do You Accept Returns? What is Your Return Window?
2、What Are the Return Conditions?
3、How Can I Contact buyoneline.com for Additional Assistance?
4、How Do I Return My Order?
5、I Returned an Incorrect or Personal Item by Mistake. What Should I Do Next?
6、What if I Received a Damaged, Defective, or Wrong Item?
7、Do You Process Exchanges?
8、What is the Return Address?
1、Do You Accept Returns? What is Your Return Window?
We are delighted to offer return services to our valued customers. Within 30 days of receiving your order, we accept returns for both defective and non-defective items, provided that you adhere to the return instructions outlined below. Please note that for non-defective returns, you will be responsible for the associated return shipping costs.
To ensure a seamless return process, we kindly ask you to review the following guidelines:
Special Note: If you receive a defective, damaged, or incorrect item, please contact our dedicated Customer Loyalty Team immediately via email at buyonelinego@gmail.com.
We strive to provide a hassle-free return experience and appreciate your cooperation in adhering to our return policies.
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2、What Are the Return Conditions?
1) **We Will Bear the Return Postage Fees in the Following Circumstances**:
**Product Customization Issues**:
- When the customization information provided does not match the product received or there is an error in customization.
**Quality Defects**:
- Open lines, broken parts, stains, unclear rendering or lettering on the product.
**Size Discrepancies**:
- When the size of the product received is wrong or mismatched.
**Shipping Errors**:
- When the wrong item is shipped or the shipment is lost.
**Damage or Defects**:
- When the product is damaged or otherwise defective upon receipt.
2) **The Customer Will Bear the Return Postage Fees in the Following Circumstances**:
**Incorrect Purchase**:
- When the customer purchases the wrong item or chooses the wrong size for the product.
**Unsuitability**:
- When the product is deemed unsuitable by the customer.
**Personal Reasons**:
- Due to personal taste, a change of mind, or any other personal reasons unrelated to product quality or fulfillment errors.
We aim to provide clarity and transparency in our return policies and appreciate your cooperation in adhering to these guidelines.
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3、How Can I Contact buyoneline.com for Additional Assistance?
If you need help with your order please feel free to email, buyonelinego@gmail.com.
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4、How Do I Return My Order?
All merchandise must remain unworn and in the exact condition in which it was received. Certain items are shipped with an attached security tag. Merchandise that is returned without the original security tag attached or with a damaged tag may not be eligible for a refund. It is imperative that products are returned in their original box and/or packaging, as the original packaging includes a barcode that aids us in accurately identifying and associating the items with your order, thereby ensuring successful credit to your account.
Important Note: Customers are responsible for covering the return shipping fees.
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5、I Returned an Incorrect or Personal Item by Mistake. What Should I Do Next?
We will endeavor to locate the item in question, but please be advised that https://www.buyoneline.com cannot be held liable for any items that are inadvertently returned to us. Furthermore, we cannot guarantee the successful recovery of such items. To address this situation, we recommend the following steps: Firstly, contact the return carrier to request, if feasible, that the package/item be returned to the sender. Secondly, reach out to our customer service team to inform them of the situation, enabling us to place an alert on your account.
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6、What if I Received a Damaged, Defective, or Wrong Item?
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at (086)13359047911 or via email at buyonelinego@gmail.com prior to initiating the return process. Our team will assist you in rectifying the situation promptly and effectively.
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7、Do You Process Exchanges?
Currently, we are unable to provide exchanges. However, we are pleased to offer an extended returns policy. Please note that if you wish to return an item beyond the standard 30-day return window, you must contact our Customer Service team either by phone or email. (Note: Customers are responsible for return shipping fees.) Specifically, if your return falls outside the standard 30-day return window, please contact our email Loyalty Team at buyonelinego@gmail.com.
Once your return has been processed, you will receive a refund for the amount paid for the returned item, which will be credited back to your original payment method. Please note that any outbound shipping charges paid will not be refunded in the case of a return. All merchandise must be unworn and in the same condition in which it was received. Certain items are shipped with an attached security tag, and merchandise returned without the original security tag attached or with a damaged tag may not be eligible for a refund.
For additional details and instructions, please refer to "4、How do I return my order?"
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8、What is the Return Address?
The address is ROOM 2416, 10#, DING SHENG SHI DAI, MA AN SHAN RD, BAO HE District, HEFEI, ANHUI, CN
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