Policy Overview
This Refund Policy delineates consumers' rights, procedures, and conditions pertaining to refunds following product purchases on the buyoneline.com shopping platform. Our objective is to guarantee a fair, transparent, and seamless shopping experience for all customers. This policy is applicable to all purchases made on buyoneline.com, unless stated otherwise.
Refund Eligibility
1、Qualifying Refunds:
Refunds are granted for products that are defective, damaged, or incorrectly shipped due to merchant errors.
Customers may also be eligible for refunds under specific circumstances, such as promotional guarantees or alterations in product availability.
2、Non-Qualifying Refunds:
Customized products, consumables (e.g., cosmetics), digital products that have been downloaded, and items that have been opened or significantly used are ineligible for refunds.
Refund Process
Upon receipt at our fulfillment center, it may take up to 10 days for your return to be inspected and processed for a refund. In some instances, refund timelines may extend beyond this period.
Once your qualifying return is approved, buyoneline.com will issue your refund. Please allow additional time for your financial institution to credit your account, depending on your payment method:
- Debit or credit cards: up to 10 business days
- International cards: up to 30 business days
- buyoneline.com gift cards: up to 24 hours
For further details on the return process, please refer to our Return Policy.
Buyoneline.com is dedicated to offering exceptional customer service and ensuring a hassle-free refund process for all eligible requests. Thank you for your understanding and support!